Privacy policy

Last updated: April 27, 2026

1. Controller

The controller within the meaning of the General Data Protection Regulation (GDPR) is:

CELONIQUE GmbH
Westhafenplatz 1 | Westhafen Tower
60327 Frankfurt am Main
Germany

Email: info@celonique.com
Website: www.celonique.com

2. General Information on Data Processing

We process personal data only in accordance with applicable legal regulations, including the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).

Personal data means any information relating to an identified or identifiable natural person.

3. Collection and Storage of Personal Data

We may process, in particular, the following categories of personal data:

Name, billing address, delivery address, and email address
Payment, transaction, and order information
IP address, browser information, and technical device data
Usage data, including interactions with our website
Communication and customer-service information

4. Purposes of Processing

We process personal data for the following purposes:

Processing, fulfilling, and delivering orders
Providing and operating our website and online shop
Processing payments and preventing fraud
Responding to enquiries and providing customer service
Complying with legal and accounting obligations
Marketing and advertising where consent has been provided
Maintaining the security and functionality of our systems

5. Legal Bases for Processing

Depending on the purpose, personal data may be processed on the following legal bases:

Art. 6(1)(a) GDPR — your consent
Art. 6(1)(b) GDPR — performance of a contract or steps taken before entering into a contract
Art. 6(1)(c) GDPR — compliance with a legal obligation
Art. 6(1)(f) GDPR — our legitimate interests or those of a third party

Where processing is based on consent, you may withdraw your consent at any time with effect for the future.

6. Hosting and Shopify

Our online shop is operated using services provided by Shopify. Shopify provides the e-commerce infrastructure through which we offer and sell our products.

In connection with the operation of the online shop, Shopify may process personal data such as IP addresses, device data, contact information, order information, and payment-related information.

Depending on the services used, personal data may also be processed outside the European Economic Area. Where required, appropriate safeguards are used for such transfers in accordance with applicable data-protection law.

Further information is available in Shopify’s privacy policy: Shopify Privacy Policy

7. Orders and Payments

When you place an order, we process the information required to conclude and perform the purchase contract. This may include your name, contact details, billing and delivery address, order information, and payment information.

Payment information may be transmitted to the payment service provider selected during checkout. The respective provider processes the data in accordance with its own privacy policy.

8. Shipping and Delivery

Where necessary for delivery, we transmit relevant information, such as your name, delivery address, and contact details, to the commissioned shipping or logistics provider.

9. Customer Enquiries and Communication

When you contact us by email, a contact form, or another communication channel, we process the information you provide in order to respond to your enquiry and manage the communication.

10. Cookies and Similar Technologies

Our website uses cookies and similar technologies. Some are necessary for the operation, security, shopping-cart functionality, and checkout process of the website.

Optional cookies and technologies used for analytics, personalisation, or marketing are activated only where a legal basis exists and, where required, after you have provided your consent.

You can manage your preferences through the cookie settings provided on our website. You may also control or delete cookies through your browser settings.

Disabling necessary cookies may limit certain functions of the online shop.

11. Analytics and Marketing

Where analytics or marketing services are used, information concerning your use of the website may be processed to measure website performance, understand user behaviour, improve our services, and display relevant advertising.

Services requiring consent are used only after the necessary consent has been obtained. Consent can be withdrawn at any time through the available cookie settings.

12. Newsletter and Promotional Communication

If you subscribe to our newsletter or otherwise consent to receiving promotional communication, we process your contact details for this purpose.

You may withdraw your consent at any time by using the unsubscribe link included in our emails or by contacting us at info@celonique.com.

13. Disclosure of Personal Data

We disclose personal data only where this is necessary, legally permitted, or required for the performance of our services. Recipients may include:

Shopify and technical service providers
Payment service providers and financial institutions
Shipping, fulfilment, and logistics providers
IT, hosting, security, and customer-service providers
Analytics and marketing providers where legally permitted
Tax advisers, auditors, legal advisers, and public authorities

Service providers acting on our behalf process personal data only according to our instructions and applicable data-protection requirements.

14. International Data Transfers

Some service providers may process personal data in countries outside the European Union or the European Economic Area.

Where personal data is transferred internationally, we apply the safeguards required by applicable law, such as an adequacy decision, approved standard contractual clauses, or another legally recognised transfer mechanism.

15. Retention Period

We retain personal data only for as long as necessary for the respective processing purpose or for as long as statutory retention obligations apply.

Data relating to contracts, invoices, payments, and commercial correspondence may be retained for the periods required under German tax and commercial law. Once the applicable purpose and legal retention periods have expired, the data is deleted or anonymised unless further retention is legally permitted.

16. Your Data-Protection Rights

Subject to the applicable legal requirements, you may have the following rights:

Right of access under Art. 15 GDPR
Right to rectification under Art. 16 GDPR
Right to erasure under Art. 17 GDPR
Right to restriction of processing under Art. 18 GDPR
Right to data portability under Art. 20 GDPR
Right to object under Art. 21 GDPR
Right to withdraw consent with effect for the future

To exercise your rights, contact us at: info@celonique.com.

17. Right to Object

Where personal data is processed on the basis of legitimate interests under Art. 6(1)(f) GDPR, you have the right to object to the processing on grounds relating to your particular situation.

Where personal data is processed for direct-marketing purposes, you may object to such processing at any time without stating any particular reason.

18. Right to Lodge a Complaint

You have the right to lodge a complaint with a competent data-protection supervisory authority if you believe that the processing of your personal data infringes applicable data-protection law.

The supervisory authority responsible for private companies based in Hesse is:

Hessischer Beauftragter für Datenschutz und Informationsfreiheit
Gustav-Stresemann-Ring 1
65189 Wiesbaden
Germany

19. Data Security

We use appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or unauthorised access.

However, data transmission over the internet cannot be guaranteed to be completely secure.

20. Changes to This Privacy Policy

We may update this Privacy Policy where necessary due to legal, technical, or operational changes.

The version published on this website at the time of your visit applies.

21. Contact

For questions concerning data protection or the processing of your personal data, please contact: