Terms of service

Last updated: July 22, 2026

1. Scope

These General Terms and Conditions apply to all orders placed through the online shop operated by:

CELONIQUE GmbH
Westhafenplatz 1 | Westhafen Tower
60327 Frankfurt am Main
Germany

Email: info@celonique.com

These General Terms and Conditions apply to consumers within the meaning of Section 13 of the German Civil Code and to traders within the meaning of Section 14 of the German Civil Code, unless otherwise expressly agreed.

A consumer is a natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.

A trader is a natural or legal person, or a partnership with legal capacity, acting in the course of its trade, business, or profession when concluding a legal transaction.

2. Contracting Party

The purchase contract is concluded with:

CELONIQUE GmbH
Westhafenplatz 1 | Westhafen Tower
60327 Frankfurt am Main
Germany

3. Product Presentation and Conclusion of Contract

The presentation of products in the online shop does not constitute a legally binding offer. It constitutes a non-binding invitation to submit an order.

You may place products in the shopping cart and review or correct your entries before submitting the order.

By clicking the button that completes the order and creates a payment obligation, you submit a binding offer to purchase the products contained in the shopping cart.

After submitting the order, you will receive an automated confirmation that we have received your order. This confirmation of receipt does not necessarily constitute acceptance of your offer.

The purchase contract is concluded when we expressly accept your order by email, confirm dispatch of the goods, or dispatch the goods to you.

Where payment is made immediately through an offered payment method, the contract may be concluded when the payment process is successfully completed, depending on the selected payment method.

4. Contract Language and Storage of the Contract

The languages available for concluding the contract are those offered in the online shop during the ordering process.

We store the order information in accordance with applicable legal requirements. You will receive the order details and these General Terms and Conditions by email or may access relevant order information through your customer account, where available.

5. Prices and Shipping Costs

All prices displayed to consumers include the applicable statutory value-added tax, unless expressly stated otherwise.

Prices displayed to business customers may be shown exclusive of statutory value-added tax where this is clearly indicated.

Additional shipping costs may apply. The applicable shipping costs are shown separately before the order is submitted.

The total price, including applicable taxes and shipping costs, is displayed during checkout before you submit the order.

6. Payment

Payment may be made using the payment methods offered during checkout.

The availability of individual payment methods may depend on the delivery country, order value, customer status, or the payment service provider.

Payment processing may be carried out by an external payment service provider. The terms and privacy provisions of the respective provider may also apply.

Unless otherwise stated for the selected payment method, payment is due immediately upon conclusion of the contract.

7. Delivery

Delivery is made to the delivery address provided by the customer during the ordering process.

The available delivery countries, estimated delivery times, shipping methods, and shipping costs are displayed in the online shop or during checkout.

Unless otherwise agreed, delivery is made by shipment from our warehouse or from a fulfilment partner to the delivery address provided by the customer.

Estimated delivery times begin after conclusion of the contract and, where advance payment is required, after receipt of payment.

If a delivery attempt fails because the customer provided an incorrect or incomplete delivery address, or because the customer did not accept the delivery, the customer may be responsible for reasonable additional delivery costs where legally permissible.

8. Availability and Delivery Restrictions

Product availability is displayed in the online shop. Despite careful stock management, a product may become unavailable after an order has been placed.

If a product is unavailable through no fault of ours and cannot be obtained from our supplier despite a corresponding supply agreement, we may withdraw from the contract where legally permissible.

In such a case, we will inform you without undue delay and refund any payment already received for the unavailable product.

9. Force Majeure

We are not responsible for delays or failure to perform caused by events outside our reasonable control, including natural disasters, strikes, government measures, transport disruptions, epidemics, energy supply interruptions, cyber incidents, or failures of essential third-party service providers.

This does not affect mandatory statutory consumer rights.

10. Right of Withdrawal for Consumers

Consumers generally have a statutory right of withdrawal in accordance with the applicable legal requirements.

Detailed information concerning the withdrawal period, the exercise of the right of withdrawal, the consequences of withdrawal, and the sample withdrawal form can be found in our separate Return and Refund Policy:

View the Return and Refund Policy

11. Exclusion of the Right of Withdrawal

The statutory right of withdrawal may be excluded or may expire prematurely in the cases provided for by law.

In particular, the right of withdrawal may expire for sealed goods that are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery.

This may apply to sealed cosmetic and skincare products where a hygiene seal, protective seal, or sealed original packaging has been opened or removed and the product is no longer suitable for return for health-protection or hygiene reasons.

Further information is provided in our Return and Refund Policy.

12. Retention of Title

Goods remain our property until the purchase price has been paid in full.

For traders, we retain title to the goods until all claims arising from the ongoing business relationship have been settled in full.

13. Statutory Liability for Defects

The statutory rights relating to defects apply.

If goods are delivered damaged, defective, or different from those ordered, please contact us promptly at info@celonique.com.

Failure to contact us immediately does not affect the statutory rights of consumers.

14. Additional Provisions for Traders

If the customer is a trader, the statutory duties to inspect the goods and notify defects apply.

Traders must inspect delivered goods without undue delay and notify us of recognisable defects within the applicable statutory period.

Where legally permissible, the limitation period for claims relating to defects in newly manufactured goods supplied to traders is one year from delivery.

This limitation does not apply to claims arising from injury to life, body, or health, intentional or grossly negligent conduct, fraudulent concealment of a defect, guarantees, mandatory product-liability law, or other cases in which statutory limitation is not permitted.

15. Product Information and Use

Product descriptions, images, colours, packaging, and dimensions may differ slightly from the delivered product due to production changes, display settings, or technical reasons, provided that such differences are reasonable and do not materially affect the agreed characteristics of the product.

Cosmetic products must be used in accordance with their instructions, intended purpose, warnings, and storage recommendations.

Information provided on the website does not constitute medical advice and does not replace consultation with a physician or another qualified healthcare professional.

Customers should review the product ingredients before use and discontinue use if irritation or an adverse reaction occurs.

16. Professional Products and Business Customers

Certain products, services, prices, training materials, or purchasing options may be available only to verified professional or business customers.

We may request suitable evidence of professional status, business activity, qualifications, or authorisation before approving access to professional products or conditions.

Approval of a professional account does not transfer ownership of our trademarks, training content, protocols, certificates, or other intellectual property.

Professional customers are responsible for complying with the laws, professional requirements, safety rules, and device regulations applicable to their activities and location.

17. Vouchers and Promotional Codes

Promotional codes and vouchers may be subject to separate conditions, validity periods, minimum order values, product exclusions, and usage limits.

Unless expressly stated otherwise, promotional codes cannot be combined, exchanged for cash, or applied retrospectively to completed orders.

18. Liability

We have unlimited liability for damage caused intentionally or through gross negligence.

We also have unlimited liability for injury to life, body, or health, under mandatory product-liability law, in cases of fraudulent concealment, and where we have expressly provided a guarantee.

In cases of slight negligence, we are liable only for the breach of an essential contractual obligation whose fulfilment is necessary for the proper performance of the contract and on whose fulfilment the customer may normally rely.

In such cases, liability is limited to the typical and foreseeable damage at the time the contract was concluded.

The above limitations also apply to our legal representatives, employees, and agents.

19. Intellectual Property

All website content, product names, trademarks, logos, images, videos, texts, training materials, treatment protocols, graphics, and other materials remain protected by applicable intellectual-property law.

Reproduction, distribution, publication, commercial use, or modification is not permitted without prior written authorisation, except where permitted by mandatory law.

20. Consumer Dispute Resolution

We are neither obliged nor willing to participate in dispute-resolution proceedings before a consumer arbitration board.

The former European Commission Online Dispute Resolution platform was discontinued on July 20, 2025 and is therefore no longer available.

21. Governing Law

The law of the Federal Republic of Germany applies, excluding the United Nations Convention on Contracts for the International Sale of Goods.

For consumers, this choice of law applies only insofar as it does not deprive them of mandatory consumer-protection provisions applicable in the country of their habitual residence.

22. Place of Jurisdiction

If the customer is a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for disputes arising from the contractual relationship is Frankfurt am Main, where legally permissible.

Mandatory statutory rules concerning jurisdiction remain unaffected.

23. Severability

If any provision of these General Terms and Conditions is or becomes wholly or partially invalid, the validity of the remaining provisions remains unaffected.

The applicable statutory provision shall replace the invalid provision.

24. Contact

For questions concerning orders or these General Terms and Conditions, please contact:

CELONIQUE GmbH
Westhafenplatz 1 | Westhafen Tower
60327 Frankfurt am Main
Germany

Email: info@celonique.com